US CONSULTING - CONTRACT Sure Shot Position ::::: Support Analyst ::::: Collegeville, PA

Hi,

This is Arvind, - Recruitment and Resources from SancroSoft USA Inc.

We have an urgent requirement as follows:

Please respond with resumes in MS-Word Format with the following details to arvind@sancrosoftusa.com

Full Name :
Location :
Contact Number :
Email :
Availability :
Visa Status :

Requirement Details

 

Support Analyst

Location – Collegeville, PA

 

Responsibilities:

 

Support Analyst : The Support Analyst will be responsible for resolving issues related to application access in support of the Nutri divestiture.  This involves monitoring the appropriate service center queue(s) and routing or resolving tickets accordingly. The analyst will:

 

•             Provide ongoing operational support for TSA ticket management, incident management

•             Coordinate resolution of anomalies with relevant support teams, HRBT, IMS team, PXED team, AD team

•             Identify appropriate teams to assist with issue resolution and raise incident tickets

•             Identify, manage and document operational processes

•             Operate automated method for data comparison as created by QA analyst

•             Problem Resolution for Users

•             Identifying correct teams for escalation

•             Bug and Issue Tracking/Resolution

•             Participate in On-call rotation

•             Respond rapidly to incidents that impact Pfizer user performance 

•             Execute the work as per the approved Standard Operating Procedures and Work Instructions Modification and Creation of new SOP's & WI's as service matures or changes

             Acknowledge the incident tickets and update progress in the Service Management tool and close the incident tickets following the defined process.

             Create and deliver periodic incident management report as per the defined process

•             Perform the necessary communication to all relevant stakeholders as defined by application operational support process.

               

Resource Profile:

•             1-3 Years of total IT experience

•             1-2 Years experience with support experience

•             Intermediate support and troubleshooting skills in production support environment

•             Familiarity on working with Service Center or equivalent incident management system

 

 

 

 

 

Thanks & Regards

 

Arvind,

Sr.Recruiter.

 

 

SancroSoft USA Inc | Direct:  (916)-671-5579 | arvind@sancrosoftusa.com

4944 Sunrise Blvd, Suite B-4 | Fair Oaks, CA 95628 | Fax: (916) 200- 0305 | www.sancrosoftusa.com

 

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