US CONSULTING - CONTRACT Need:CRM Application Technician in Seattle,WA

Greetings,

My name is Aakash and I am looking for a CRM Application Technician to work for an on-site direct client contract assignment in Seattle, WA

I’ve included the job details below and wondering if there would be an interest from your end in this opening.

If you are available and interested and a good fit for the position, then please email me an updated copy of your resume along with the required details at aakash@cbsinfosys.com

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CRM Application Technician

Responsibilities -

• Monitor C&C ticket queue, take action on tickets, and assign tickets as appropriate

• Work with Service Manager to review and triage backlog of application incidents and problems

• Assist Service Manager with development of operational level agreements

• Communicate with the business and other IT stakeholders the severity, resolution, and estimated resolution time for each application incident within the C&C service catalog

• Coordinate problem resolution between all IT stakeholders, including C&C, Infrastructure & Support Services and external vendors

• Prioritize incident/problem resolution based on severity and business impact

• Schedule application changes and deployments within defined windows and work within the existing release and change management procedures to accomplish the releases

• Coordinate end user verification/validation of changes, including post deployment, for any maintenance changes

• Ensure appropriate testing is performed for all production changes in response to issue resolution

• Act as one of the primary Tier 3 contacts to resolve incidents in a timely manner

• Escalate incidents as necessary for resolution to other members of the C&C onsite and offshore engineering team

• Make decisions related to specific tasks/activities with minimal supervision

 

Skills Required . . . . . . . . . . . . . . . . . . . . .

               

 

Skills:

• Has 2+ years of CRM development experience.

• Has 2+ years of .NET, C# experience

• Has 2+ years of SharePoint-related application support experience

• Has 2+ years exposure to Incident and Release management process

• Has very good understanding of SDLC (Software Development Life Cycle).

• Good troubleshooting skills, and able to triage and function independently

 

 

 
Thanks and Best Regards,

Aakash

CBS Information Systems ,Inc(A Certfied Minority Owned Organization)
An E-Verify Program Participant Company 
===================================================
37600 Central Court ,
Suite 214 ,
Newark CA, 94560
Phone: 510-870-2259
Fax: (510)-740-3677
Email:aakash@cbsinfosys.com
Web: <http://www.cbsinfosys.com>