Hi,
Hope you are doing well…
Please find the job description below and send me the updated resume at ASAP.
Location: Bloomington, IL
Duration: 6+ Months
| Role | Mandatory Technical/Functional Skills | Desirable Technical / Functional Skills | Total Relevant exp |
| Contact Center Applications And Tool Support | Technical Analyst - Contact Center Applications And Tool Support-Verint specific knowledge – Speech tool v.11 (ULTRA – legacy Verint product v.10) · Knowledge of Verint v.11 speech infrastructure · Verint v.11 experience installations & infrastructure – large scale multi-location roll outs | Contact Center Applications And Tool Support-Verint specific knowledge – Speech tool v.11 (ULTRA – legacy Verint product v.10) | 4 to 6 Yrs |
| Technical Analyst | Serves as the subject matter experts on the proper build, configuration and implementation of HP Tools -Provides solution specific focus on architecture of tools. -Must have strong understanding of ITIL v3 process and how those processes are applied and enforced using tools within their span of control. -Must have strong understanding of how to properly integrate HP tools. -Provide technical expertise on building, developing, testing and implementing HP tools. -Strong experience not only the architecture of the HP tools but the inner workings and configuration of the tools.
| • HP Service Center/ Manager Certification • ITIL Foundation Certification • HP Connect–IT exp • Web Services exp • Service Catalog & Request Mgmt module implementation exp on HPSM • Good Communication • Client Interaction • HP Service Manager Certification (Added advantage) • ITIL v3Foundation (Added advantage) | 4 to 6 Yrs |
| Cisco Architect | TA-Telephony Connectivity Consulting And Network Support-The individuals selected will be responsible for providing 3rd level support (defect management) or work as a Project Analyst for the Cisco Telephony Products and services supported by C02251 Voice Telecommunication Services. Individuals interested in these positions should have demonstrated skills / experience in the following: - Solid understanding of telephony concepts - advance telephony skills - Customer Voice Portal (CVP) or troubleshooting experience - Experience troubleshooting Cisco Unified Communications Systems - Experience with implementing or troubleshooting Cisco Unified Communications IP Telephony - Experience with implementing or troubleshooting Cisco Unified Communication Manager (CUCM) - Understanding of ITIL fundamentals - Understand Cisco Unified SIP Proxy (CUSP) via implementation or troubleshooting experience - LDAP fundamentals - Linus fundamentals - Understand dial-on-demand routing - CCIE in Voice is highly desirable but isn't a must
Skills that would be nice to have are: - Understands advance configuration of Cisco switches and routers - Understands VLAN and at least one guideline for configuring VLAN - Unified Contact Center Enterprise (UCCE) - Basic Call Center Concepts
| ICM-CVP | 7 to 10 Yrs |
| FT network performance analyst | This opening is for a FT network performance analyst on DC6. A network performance analyst will ensure that the capacity and performance of the enterprise network meets business partner needs by analyzing and reporting on trending data to identify threshold violations, degradation, prolonged spikes, or other key network performance metrics. Network Performance also analyzes networked applications at the protocol level to assess their performance and how they impact the State Farm infrastructure. The overall objective is to ensure the network infrastructure in use at State Farm is properly sized and tuned to provide our business partners with needed capacity and acceptable performance, as agreed upon within the business partners' Service Level Agreements (SLA).
Skills and Expertise: · Packet analysis using tools such as OPNET IT Guru, Sniffer, Wireshark · Network fundamentals (Cisco IOS, TCP/IP, OSI model) · State Farm network architecture The primary tasks include: · Participate in performance testing of networked applications to determine if they meet the performance requirements of the customer. · Apply good organization and problem-solving skills. · Apply knowledge in performance monitoring and planning methodologies. · Apply specific expertise in one or more tools (e.g., eHealth, NetQoS,OpNet, Observer/Gigamon, HTTP Watch, and WireShark) · Apply performance tuning experience as it relates to I/O, network/hardware, SQL, and Java specific processes. · Assist in creating and updating performance plans, bridging IT Infrastructure, application optimization, and provide strategic and tactical Business Requirements. · Provide infrastructure performance assessment including complete analysis of perceived performance problems and be able to quantify results. · Apply strong knowledge of Web Based Infrastructures. · Apply working knowledge of database structures, modeling and tools. · Participate in the creation of performance and capacity reports. These reports need to be understandable and meaningful for executive, middle management, and technical audiences. · Experience in both capacity planning and capacity management. · Apply knowledge of LAN/WAN technologies, TCP/IP, and network protocols. · Apply knowledgeable of Service Management/ITIL best practices · Apply Knowledge of project methodology/SDM
Competencies: · Communication – Expresses ideas and facts effectively, contributes to open exchange of ideas, and exhibits an understanding of audience needs. · Critical Thinking – The ability to understand an idea, situation, or problem through an in-depth analysis. · Customer Focus – The desire to help or serve the customer and committed to continuous improvement of services. The ability to focus effort on discovering and meeting customers' stated or unstated needs and expectations. · Initiative - Recognizes what needs to be done and accomplishes it proactively | Experience on OPNET IT Guru, Sniffer, Wireshark similar tool | 4 to 6 Yrs |
| Software Tool Support - TA | Broad server hardware/OS experience (x86-based, virtualized infrastructures) o Experience with virtual machine provisioning and lifecycle management (VMware experience preferred o Experience with Linux, specifically deployment and management (Red Hat Enterprise Linux preferred) o Experience with high-level storage architecture (SAN and NAS) · Application Development, Testing and Release Management o Familiar with Software Development Lifecycle and associated tooling o Experience with release management o Experience with test environment management o Java development familiarity preferred · Application Hosting experience o Segmentation/isolation and multi-tenant architecture design familiarity o Experience with Java application/service hosting (VMware tcserver preferred) o Workload management familiarity · Middleware/integration experience o Experience with message routing and transformation (mule ESB experience preferred) o Service infrastructure familiarity (IBM WSRR preferred) o Data movement/transformation familiarity · Experience with core IT Service Management disciplines o Experience with creating assessment and certification criteria (e.g. architecture/environmental governance) o Experience with application/system logging, health and performance monitoring o Experience with service lifecycle management · High-level familiarity with data hosting and design o Structured and unstructured data hosting familiarity o Distributed cache familiarity · Broad telecommunications familiarity o Core networking familiarity o Network acceleration familiarity o Experienced with local and global load balancing designs and concerns · High-level familiarity with Security and Identity Management o Access management familiarity o Infrastructure Protection familiarity o Core firewall familiarity (layer 4 & layer 7) | Experience on Infrastructure Operational Support (Red Hat Enterprise Linux preferred) | 4 to 6 Yrs |
| HP Tools Architect | HP Tools Architect | • HP Service Center/ Manager Certification • ITIL Foundation Certification • HP Connect–IT exp • Web Services exp • Service Catalog & Request Mgmt module implementation exp on HPSM • Good Communication • Client Interaction • HP Service Manager Certification (Added advantage) • ITIL v3Foundation (Added advantage)
| 4 to 6 Yrs |
| HP Service Manager Implementation/Development | • Participation in Detailed requirement gathering sessions Business / Functional / Technical documentation. • Provide recommendations or suggestion during the requirements session and help minimize customization and implement out of the box solution • Identify Dependency, Risk and Issues and document the same • Install / Configure / Tailor / Customization of HP-Incident, Problem, Change, SLM • Promote configurations / Customizations between environments • Provide L3 support during and after project life cycle • Coordination with Client / BA's / Technical Leads for requirements clarifications • Provide details / Information for the leads to help come up with effort Estimation (Time)
Experience (Relevant experience the person must have) • Developers: 4 + Years' of development experience on Service Center / HP Service Manager (7.x / 9.x) • Leads: 8 + Years' of total experience out of which 4 plus years should be in development of Service Center / HP Service Manager (7.x / 9.x) • Good understanding on ITIL Concepts • Knowledge on VB Script/Java Script • Good understanding and knowledge SQL Database Knowledge • Knowledge on Windows and Unix administration • Hands on integrating HP tools with Monitoring tools • Hands on implementing CMDB
Job-related Skills (Technical and professional skills that the person must have to be effective)
Essential • HP Service Manager/HP Service Center Knowledge on Implementation and Tailoring • ITIL Training • VB Script/Java Script Knowledge • SQL Database Knowledge • Basic Windows/UNIX Admin Skills • Should have worked on Integrations with Monitoring tools • Knowledge on CMDB • Leads: Should have good oral and written communication along with People / conflict management skills Desirable • HP Service Center/ Manager Certification • ITIL Foundation Certification • HP Connect–IT exp • Web Services exp • Service Catalog & Request Mgmt module implementation exp on HPSM • Good Communication • Client Interaction • HP Service Manager Certification (Added advantage) • ITIL v3Foundation (Added advantage)
| • HP Service Center/ Manager Certification • ITIL Foundation Certification • HP Connect–IT exp • Web Services exp • Service Catalog & Request Mgmt module implementation exp on HPSM • Good Communication • Client Interaction • HP Service Manager Certification (Added advantage) • ITIL v3Foundation (Added advantage)
| 4 to 6 Yrs |
| HP KM Tools Specialist | • HP Service Manager (7.x/9.x) Implementation • Tailoring / Configuration of HP Service Manager Modules • Expertise in Knowledge Management module and workflow • Customer Communication/drive Knowledge Management workshops and requirements • Work with offshore team to drive the schedule & Tasks • Expertise on eGain knowledge Management tool is an added advantage
• 4+ years of HP Service Manager 7.x / 9.2 /9.3 or Service Center implementation, support • Experience in implementing HP SM Knowledge Management modules • Experience in migrating the knowledge repository (documents) from third party tools to HP Service Manager Knowledge Management • Have good knowledge in Scripting (Java Scripts/Python Scripts). • Knowledge on using HP ConnectIT tool • Implementation, Configuration, Customization, tailoring and Administration of HP Service Manager • Knowledge on third party KM tools like eGain • Well versed in ITIL disciplines • Good communication skills • At least 8 years of IT industry experience • Experience in creating accurate documentation and assist in project work as required • Exposure to Unix and Windows Operating Systems • Ability to prioritize and manage tasks to meet tight deadlines • Ability to work under minimal supervision • Excellent written and spoken English • Flexible and willing to work as part of a team to achieve project goals Certification : • HP Service Center/ Manager Certification • ITIL Foundation Certification | • 4+ years of HP Service Manager 7.x / 9.2 /9.3 or Service Center implementation, support • Experience in implementing HP SM Knowledge Management modules • Experience in migrating the knowledge repository (documents) from third party tools to HP Service Manager Knowledge Management • Have good knowledge in Scripting (Java Scripts/Python Scripts). • Knowledge on using HP ConnectIT tool • Implementation, Configuration, Customization, tailoring and Administration of HP Service Manager • Knowledge on third party KM tools like eGain • Well versed in ITIL disciplines • Good communication skills • At least 8 years of IT industry experience • Experience in creating accurate documentation and assist in project work as required • Exposure to Unix and Windows Operating Systems • Ability to prioritize and manage tasks to meet tight deadlines • Ability to work under minimal supervision • Excellent written and spoken English • Flexible and willing to work as part of a team to achieve project goals
| 4 to 6 Yrs |
| CISCO ICM/CVP Analyst | • Subject Matter expert on Cisco Unified Contact Center Enterprise 8.5 • Expert on Development of Scripts in Cisco Unified Intelligent Contact management Enterprise 8.5 • Subject Matter expert on Cisco Unified Call Manager 8.5 Clusters • Good Hands on experience and understands and identifies the Issues related to ICM and provide resolution immediately. • Capable to understand the Avaya Scripts and develop the Scripts in Cisco ICM • Knowledge and Hands on experience in Cisco Unified Voice Portal • Knowledge and Hands on experience in Cisco Call studio. • Knowledge on CUSP, Unity Voicemail Servers, Peripheral Gateway, SRST, CTIOS. • Basic Knowledge on Verint Call recording System
| Development and Implementation Experince on Cisco Unified Intelligent Contact management Enterprise 8.5 | 4 to 6 Yrs |
| Performance - TA | Will be focused on UC TMO Performance & Capacity work, and other UC projects needing performance analyst.
Required Qualifications:
Ability to work with raw performance data Working knowledge of: Capacity Planning Workload modeling Creation of Performance reports
Strongly Desired Qualifications:
Working knowledge of the following tools: SPLUNK, excel, OpNet, BMC Performance Suite, eHealth Understanding of SQL Background in Telephony including Infrastructure and systems designer Must be able to work with a diverse and ever changing team, adapt to change, communicate clearly with business, management and technical resources Strong organizational, problem solving and analytical skills are a must. Strong communication skills for solicitation of requirements from business and internal IT stakeholders. 2-6 years of IT Systems and Network experience. 2 or more years of experience in triaging performance and availability problems on wide scale 2 or more years of experience working on cross disciplinary teams to find the root cause of system problems.
JOB RESPONSIBILITIES:
Perform a performance analysis and tuning role for UC and LAN/WAN solutions. Utilize skills to identify optimization opportunities, isolate the cause of the problem and work with the responsible teams to implement the resolution. Utilize a variety of industry standard tooling and reporting mechanisms to identify software and infrastructure needed tuning. Help design and develop tuning recommendations. Experience with performance and capacity data and modeling, and associated tooling. Producing and maintaining performance reports | Working knowledge of the following tools: SPLUNK, excel, OpNet, BMC Performance Suite, eHealth Understanding of SQL Background in Telephony including Infrastructure and systems designer Must be able to work with a diverse and ever changing team, adapt to change, communicate clearly with business, management and technical resources Strong organizational, problem solving and analytical skills are a must. Strong communication skills for solicitation of requirements from business and internal IT stakeholders. 2-6 years of IT Systems and Network experience. 2 or more years of experience in triaging performance and availability problems on wide scale 2 or more years of experience working on cross disciplinary teams to find the root cause of system problems. | 4 to 6 Yrs |
| Module Lead | • 5+ years of HP BAC implementation, support and development Experience • Minimum ITIL foundation certification/knowledge • Experience on latest version of HP BAC • Good communication skills • Tertiary qualification in Engineering or Computer Science • At least 10 years of IT industry experience • At least 3+ y experience in supporting the server & application monitoring environment comprising of HP Sitescope , HP BAC, HP RUM, HP Diagnostics • Experience with Vugen / Loadrunner script development • Experience in configuration of monitors and alerts within BAC and Generate BAC Management reports • Experience in installation and configuration of HP OMi • Experience on configuration of Event Correlation in HP OMi • Experience in creating accurate documentation and assist in project work as required • Exposure to Unix and Windows Operating Systems • Experience with other monitoring tools (SCOM, Solar winds, VSM, etc) • Experience in generating reports and analyzing data • Ability to prioritize and manage tasks to meet tight deadlines • Ability to work under minimal supervision • Technical Innovator • Delivery focused • Excellent written and spoken English • Good communication • Well presented • Flexible and willing to work as part of a team to achieve project goals • Likes to work with changing environments, Flexible for traveling
| • HP Service Center/ Manager Certification • ITIL Foundation Certification • HP Connect–IT exp • Web Services exp • Service Catalog & Request Mgmt module implementation exp on HPSM • Good Communication • Client Interaction • HP Service Manager Certification (Added advantage) • ITIL v3Foundation (Added advantage) | 4 to 6 Yrs |
| PERFORMANCE ANALYST - UC and LAN/WAN | Role : PERFORMANCE ANALYST – Will be focused on UC TMO Performance & Capacity work, and other UC projects needing performance analyst.
JOB RESPONSIBILITIES:
· Perform a performance analysis and tuning role for UC and LAN/WAN solutions. · Utilize skills to identify optimization opportunities, isolate the cause of the problem and work with the responsible teams to implement the resolution. · Utilize a variety of industry standard tooling and reporting mechanisms to identify software and infrastructure needed tuning. · Help design and develop tuning recommendations. · Experience with performance and capacity data and modeling, and associated tooling. · Producing and maintaining performance reports
| QUALIFICATIONS: · 2-6 years of IT Systems and Network experience. · 2 or more years of experience in triaging performance and availability problems on wide scale · 2 or more years of experience working on cross disciplinary teams to find the root cause of system problems. | 4-6yrs |
Bharat | (D) 802 735 0262 | (w):802.383.1500 ext 165 | (F): 802.383.1501
email:bharat@iTechUS.com | iTech US, Inc.
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