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| Requirement Title | SR APP SUPPORT ENGINEER , San Antonio TX . | | Skills | Share Point, BizTalk, K2/BlackPearl or Cognos IIS and MS applications (biztalk and SharePoint),RHCE, CCNA (Linux) | | Description | SR APP SUPPORT ENGINEER San Antonio TX 6 Month+ Contract GREAT COMMUNCIATION SKILLS Responsibilities: · Responsible for implementing reliable, secure and high-performing technology solutions. Repairs outages and ensures systems are operating properly. · Application and System Management
a. Monitor, diagnose and triage service application issues for core web platform.
b. Create pre-production code backups, new code updates, configuration file updates, application
configuration changes, application engine installation and setup, registry changes, virtual and physical
IP address assignments, using automation/scripting languages to create internal solutions for common
problems, adjust complex customer application and cache configurations as necessary and
optimization of environment variables.
c. Document system incident and change management systems. Prioritize escalated issues in on-line
issue tracking system.
d. Verify and reproduce system operational and diagnosing issues including: interaction with
development to understand issues, database querying, log file analysis, error correlation, scripting,
data analysis, etc.
e. Support other Application Support Analysts as intra-team escalation engineer.
1 . 60% -- Certified in Share Point, BizTalk, K2/BlackPearl or Cognos IIS and MS applications (biztalk and SharePoint) Exceptional communication skills Improve application support conventions
a. Align engineering development requirements with the capabilities of the site infrastructure and become proficient in understanding how each software component, system design, and configuration is linked together to form an end-to-end solution as well as interact with development teams to analyze and recommend application optimization
b. Participate in the design of architectures and automation that deliver against strict requirements for functionality, scalability, performance and reliability and work closely with software developers and QA engineers prior to production release to ensure smooth transition into production.
c. Assist in staging, deploying, and testing of issues and bugs. Adhere to administrative protocols that Technical Operations and Software Engineering use throughout the service life-cycle.
2 . 40% Serve in an after-hours support on-call rotation as an escalation contact for service trouble incidents and to triage incoming issues and correctly prioritizing them, solving these issues when appropriate or quickly determine when further escalation is needed. Education & Certifications:
• • Bachelor’s degree in computer science, engineering, related technical discipline and/or equivalent experience preferred.
• Certifications preferred: RHCE, CCNA (Linux) | | | Number of Openings : 1 , Experience : 8+ , Duration : 6+ Months | | | Respond to this requirement. | |
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