US CONSULTING - CONTRACT Urgent requirement for Help Desk Specialist in Baltimore, MD || 6 Months Contract

Urgently send resume to deepanjan@x-istech.com
Direct client requirement. We can schedule immediate interview.

Help Desk Specialist

Location: Baltimore, MD

Duration: 6 Months Contract

Job Description:

The Help Desk Specialist will support the day to day operation of the  helpdesk activities. The resource will provide tier 1 support of end-user applications via on-line and/or the telephone. Responsibilities include; answering Service Desk calls and logging each call into a Service Desk system; assess each problem and assist in resolving or escalating the issue; assist in developing training materials that will be used in conducting webinars, and workshops for end user training'; provide technical training on all functions of the system

 

Recruiter
Deepanjan

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