Tuesday, January 22, 2013

US CONSULTING - CONTRACT Position open for RightNow CX Application Engineer in Washington, DC || 6+ Months Contract

Urgently send resume to safique@x-istech.com
Direct client requirement. We can schedule immediate interview.

Position: RightNow CX Application Engineer

Location:  Washington DC

Duration: 6+ Months Contract

Job Description:*

• Display strong verbal and written communication skills with the customer and internal management
• Hands-on work configuring, customizing and implementing RightNow CX solutions
• Works with business analysts to define requirements which correctly address business problems and provide sufficient detail to drive the proposed solution
• Understands the impact of problems/solutions and their relevancy to business unit goals
• Receives minimal supervision
• Maintain an in-depth knowledge of current RightNow technology, both internally and within the industry, and its applicability to the organization
• Prepare, write and review documentation for programs and systems
• Leverages the appropriate system development methodologies and processes for analysis, design, coding, testing and implementation
• Considers system impacts and long-term effects of decisions/solutions

Required Skills:*

• Knowledge in customer portal development and RightNow CX Configuration (1-3 years)
• Knowledge in PHP development (1-3 years)
• Experience in CodeIgniter framework (1-3 years)
• Experience with SOAP API, preferred
• Some Java development, preferred
• Experience with Excel and Visio
• Three (3) years of current experience in providing business consulting and / or technology consulting and solutions to clients, preferred
• One (1) or more years of experience in providing consulting services to US Federal Government clients, preferred
• Demonstrates an in-depth knowledge of current RightNow technology
• Demonstrates a broad knowledge of current industry technologies, methodologies and designs, and their applicability and appropriateness in various solution architectures
• Demonstrates a strong work ethic, and a high degree of integrity and professionalism
• Demonstrates ability to provide coaching, counseling, and mentoring to staff
• Demonstrates ability to develop winning technical solutions
• Demonstrates exceptional listening, creativity, and deductive reasoning skills
• Demonstrates ability to think clearly under pressure
• Demonstrates confidence and credibility in front of senior management and clients
• Demonstrates ability to develop innovative technical approaches as complete solutions to business problems
• Ability to facilitate and lead work groups or demos, and work productively with a wide range of people
• Excellent written and verbal communication skills
• Local to Washington, DC area (or willingness to travel at least 50%)

Preferred Skills:*


Education/Certifications:*

• Bachelor in MIS or Computer Science, preferred – or – equivalent work experience
• RightNow CX Certification, preferred

List the work hours per day for this position:*

M-F 8AM-5PM

List the total number of hours per week:*

40

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