US CONSULTING - CONTRACT Requirement SR. Remedy Administrator, CA

Hello,


Please check the below requirement and revert back with resumes and contact details. Please reply with your response to pramod@skymaxindustries.com

Job Title: SR. Remedy Administrator

Duration: 3-6 Months

Location: CA

Interview Type: Phone Hire

Job Description:

Seeking an experienced Sr. Remedy Administrator to be responsible for Remedy System Administration including the configuration and maintenance of Production, QA and Development Remedy ITSM 7.5 environments. 

Provides advisory/consultative expertise for the major ITSM components to ensure consistent and pragmatic usage, integration, and customization in accordance with best practice.

Provide Remedy Administration support for service request, incident, problem, and change tickets, which includes research, resolution and communication

• Recent (5-7 years) experience with Remedy Administration – both AR System Administration (7.x) and ITSM Application (7.5) Administration
• Solid understanding of the ITSM 7.5 modules (IM, CM, PM, AM, SLM) and Atrium CMDB 2.x
• Must have built Remedy applications using Remedy Objects.
• Experience managing Remedy in a Server Group environment
• Solid knowledge of ITIL
• Solid knowledge of Remedy Notification Engine
• Solid knowledge of Remedy Action Request System (ARS) data model
• Solid knowledge of Remedy ITSM 7.5 work flow and screen / object navigation
• Solid knowledge of Support Group administration – including, but not limited to, member and associate member nuances, functional roles, impacts on ticket assignment, notification (email, paging), on-call management, and People Profile interaction.
• Solid knowledge of Permission Groups and their impact on ITSM Application functionality
• Solid knowledge of Operational Categories, Product Categories, Resolution Categories, and Assignment configuration, including interaction with Support Group and ITSM Applications (Incident, Change, Work Order)
• Solid knowledge of the Atrium Integration Engine (AIE) and/or next generation Atrium Integrator

• Remedy Skilled Professional (RSP) / BMC Certified Administration / RAC certification or other advanced Remedy training classes are a plus
• Technical proficiency in advanced relevant technologies is a plus (BMC Remedy Flash boards, Dashboards, Analytics, Approval Engine)
• Experience Web Services and API programs using C, Java or Perl is a definite advantage
• Experience in Business Objects/ Crystal Reports is definite advantage
• CCNA certification
• Scripting (Shell, Perl) experience is a plus

Please fill the below details:

Full Name:

Contact Number:

Email ID:

Current Location:

Relocation:

Visa Status:

Total IT Experience:

Availability:

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Thanks & Regards,
Pramod
Technical Recruiter
SKYMAX LLC.
Email ID: pramod@skymaxindustries.com
Contact Number: 732-520-6652
Gtalk ID: aryapramod18@gmail.com/pramod.skymaxindustries@gmail.com
Websiste: www.skymaxindustries.com

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