Monday, January 6, 2014

US CONSULTING - CONTRACT Urgent Need - Technical Support/Application Support : Chicago, IL


Greetings!

Please help me on this position with your available consultants.

Please send resume with Rate, Location and Contact Details to [email protected]

Job Title: Technical Support

Work Location: US-IL-Chicago

Duration: 12 months Contract

 

Position Description/Responsibilities:

The Support Center Analyst will provide technical support for the a critical financial application and will be primarily responsible for delivering support to end-users in the organization.   This resource will be proficient in the understanding and use of various financial related software programs to ensure users are efficient and effective in fulfilling their business objectives.

 

The Support Center Analyst will assistance end-users as functional and business process related questions arise, troubleshoot applications and provide solutions or workarounds to the user community through written and verbal communications.  They are responsible for the tracking of end-user change requests, including working with the Team Lead to organize the requests across all business areas and to establish priorities and direction.

 

Additional responsibilities will include familiarity with functional and regression testing cycles and he or she will rely on experience and judgment to plan and accomplish goals.  The Support Center Analyst will have proven experience in working with all team members to uncover the source of system defects and issues.

 

 

Position Requirements/Technical Skills:

4 years in Technical Support Desk

2 years in supporting accounting and investment applications

 

BA/BS Degree in Finance, Economics, Computer Science or a related field

Certification in Microsoft Technologies a plus

                          

Knowledge of web application architecture and n tier applications

Understanding of Microsoft Technologies

SQL query and reporting technology skills

Support of web applications and monitoring jobs use to maintain servers and interfaces

Requires proven success communicating verbally and in writing to multiple project stakeholders internal and external to the organization.

Aptitude for understanding both technology and business concepts and processes

The ability to take control and manage tasks independently to closure as well as to manage multiple tasks simultaneously in a cross functional team environment

Strong analytical and communication skills to facilitate the elicitation of user issues, challenging preconceived ideas and proposing alternative solutions, while maintaining strong relationships

Attention to detail and concern for quality and accuracy of final product (and ability to balance that concern with deadlines)

Outstanding decision making and problem solving skills

Escalates problems in accordance with defined procedures.

Support of web applications and monitoring jobs use to maintain servers and interfaces




 

Thanks/Regards, 

Niraj Kumar
t 408-457-0060 | e [email protected] | f 408-657-4692
Maccadin, Inc.  Santa Clara, CA 95054

www.maccadin.com

Skype: niraj.jha18  YM : niraj.recruiter

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