US CONSULTING - CONTRACT Need CA Service Desk @ Saint Louis Park, MN

Hi,

 

Hope you are doing well…

 

Please find the job description below and send me the updated resume at ASAP.

 

Role                : CA Service Desk
Location        : Saint Louis Park, MN
Relevant Exp        : 4 yrs
Duration         : 12 months


CA Service Desk responsibilities:

• Track and progress Incidents to conclusion, in line with SLAs and quality standards.
• Track and progress Service Requests to conclusion, in line with SLAs and quality standards.
• Manage the configuration, customization, and integration of the application.
• Provide operational support for the core application and modules (CMDB, Knowledge Base, etc) including workflow.
• Develop, modify, automate, and document reports using CA standard reports, Dashboard, Cognos, SQL, and Business Objects 11.
• Provide industry and best practice technical suggestions and solutions within the ITIL framework.
• Support the preparation and maintenance of operational and transitional (i.e. upgrade) user reference guides.
• Support application by providing editorial suggestions for the improvement of documentation.
• Perform other duties as assigned.  
Skills / Requirements:
• Excellent organizational, prioritization, and time management skills.
• Excellent written and verbal communication skills with vendors, users, and internal team members.
• Consistent track record of success in similar positions.
• CA Service Desk training (v12.1 or higher) and CA Product Certification highly desired.
• Experience with CA Advanced Workflow highly desirable.
• Ability to prepare technical reports, reference documentation, knowledge base articles.
• Extensive experience with Business Objects 11, Cognos reporting, and SQL queries (including multi table joins).
• Understanding of the Information Technology Infrastructure Library (ITIL®) processes and process flows for incident, problem, change, and service request management (v3 Foundation Certification highly desired).

Along with the resume please send the below details.
 Need below details ASAP:
 Legal Full Name:
 Phone:
 Email ID:
 Current Location:
 Relocation:
 Availability:
 Visa Status:
 Currently on a project:
 Total Work Experience:
 Total US Exp:
 Relevant Work Experience:
 Education Details:
 Skills:
 Availability to Interview:
 Communication Skills:
 Domain:
 SKYPE ID:
 Availability for Skype based interview:
 Last 5 digits of SSN:

 

Thanks & Regards,

Bharat | (D) 802 735 0262 | (w):802.383.1500 ext 165 | (F): 802.383.1501

email:bharat@iTechUS.com | iTech US, Inc. 

Texas/Vermont/NJ/India | URL:www.iTechUS.com |

   

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