Urgently send resume to safique@x-istech.com
Direct client requirement. We can schedule immediate interview.
Computer Technician
Location: Pikesville, MD
Duration: 1 to 2 years
In person interview is a must.
Start date will be by the end of May or Beginning of June, 2013
The Computer Technician shall:
Develop, manage, maintain and evaluate current state of the art computer hardware, software and software development tools.
Make recommendations for system improvements that will result in optimal hardware and software use.
Provide bi-weekly status report on work performed and planned (Bi-Weekly Status Report).
Travel throughout the year, utilizing their ownvehicle when necessary. On average, the estimated miles expected to travel over the course of the year is approximately 5,200 miles. This figure should not be construed as a guaranteed figure; this is only an estimate based on past performance and actual travel may be more or less than the figure indicated here. Travel expenses are not billable to the State.
Answer Service Desk calls and logging of each call into the IT Service Desk system.
Review call history, assessing the problem, resolving the problems, and documenting in the IT Service Desk system.
Ensure that all workstations are current on drivers, patches and security updates.
Create/restore workstation images.
Troubleshoot workstation network connectivity issues.
Set up new workstations and printers to access the network.
Deploy new state procured equipment and software to the existing network.
Replace existing hardware/software and removal of the hardware/software and transporting to a specified location.
Document moves/adds/changes in accordance with State policies/procedures.
Install of software/hardware on workstations.
Perform user account changes such as moves/adds/deletes and access rights.
Perform password resets.
Work in cooperation with the current contractors as well as other State staff.
Attend internal departmental staff meetings as requested.
Update Service Desk tickets on a daily basis.
Accurately record of time spent on each Service Desk ticket.
Perform hardware/software testing, installation, and maintenance.
Assist in the development of installation instructions/standard operating procedures for applications.
Perform configuration management of hardware/software.
Perform UPS battery replacement or installation.
Provide assistance in maintaining inventory control and location records of State-owned IT equipment/software and disposal of property as required.
Knowledge:
• Providing desktop support for the Microsoft operating system (multiple) and Microsoft Office,
• Providing support for CAD/RMS System,
• Performing user account maintenance – creating new accounts, managing system access roles, changing passwords, disabling accounts,
• Providing expert end-user assistance,
• Sending relevant system correspondence to agencies,
• Documenting (or enhancing existing documentation of) State's processes and procedures,
• Assisting with various system (Google, CAD/RMS) rollout activities,
• Monitoring and responding to requests for support, Developing, enhancing, maintaining and supporting mission critical business applications for the client throughout the State.
• They will also support client/server and web-based systems as currently needed or in the future.
-- Direct client requirement. We can schedule immediate interview.
Computer Technician
Location: Pikesville, MD
Duration: 1 to 2 years
In person interview is a must.
Start date will be by the end of May or Beginning of June, 2013
The Computer Technician shall:
Develop, manage, maintain and evaluate current state of the art computer hardware, software and software development tools.
Make recommendations for system improvements that will result in optimal hardware and software use.
Provide bi-weekly status report on work performed and planned (Bi-Weekly Status Report).
Travel throughout the year, utilizing their ownvehicle when necessary. On average, the estimated miles expected to travel over the course of the year is approximately 5,200 miles. This figure should not be construed as a guaranteed figure; this is only an estimate based on past performance and actual travel may be more or less than the figure indicated here. Travel expenses are not billable to the State.
Answer Service Desk calls and logging of each call into the IT Service Desk system.
Review call history, assessing the problem, resolving the problems, and documenting in the IT Service Desk system.
Ensure that all workstations are current on drivers, patches and security updates.
Create/restore workstation images.
Troubleshoot workstation network connectivity issues.
Set up new workstations and printers to access the network.
Deploy new state procured equipment and software to the existing network.
Replace existing hardware/software and removal of the hardware/software and transporting to a specified location.
Document moves/adds/changes in accordance with State policies/procedures.
Install of software/hardware on workstations.
Perform user account changes such as moves/adds/deletes and access rights.
Perform password resets.
Work in cooperation with the current contractors as well as other State staff.
Attend internal departmental staff meetings as requested.
Update Service Desk tickets on a daily basis.
Accurately record of time spent on each Service Desk ticket.
Perform hardware/software testing, installation, and maintenance.
Assist in the development of installation instructions/standard operating procedures for applications.
Perform configuration management of hardware/software.
Perform UPS battery replacement or installation.
Provide assistance in maintaining inventory control and location records of State-owned IT equipment/software and disposal of property as required.
Knowledge:
• Providing desktop support for the Microsoft operating system (multiple) and Microsoft Office,
• Providing support for CAD/RMS System,
• Performing user account maintenance – creating new accounts, managing system access roles, changing passwords, disabling accounts,
• Providing expert end-user assistance,
• Sending relevant system correspondence to agencies,
• Documenting (or enhancing existing documentation of) State's processes and procedures,
• Assisting with various system (Google, CAD/RMS) rollout activities,
• Monitoring and responding to requests for support, Developing, enhancing, maintaining and supporting mission critical business applications for the client throughout the State.
• They will also support client/server and web-based systems as currently needed or in the future.
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